Concrete example 1
AI in a radiator factory
Imagine you produce hundreds of radiators every day. AI can help in several ways:
1. Quality control
With cameras and AI software, you can automatically perform visual checks for cracks, dents or paint defects. The AI recognizes deviations faster and more consistently than a human.
2. Smart inventory management
AI can predict how much raw material (such as steel or paint) you will need next month based on sales data and seasonal patterns. This way you avoid overstock or shortages.
3. Predicting machine maintenance
Instead of waiting for a machine to break, AI can predict when maintenance is needed based on vibration, temperature or sound data. This prevents unexpected downtime.
In short:
AI helps make your production process more efficient, reliable and cost-effective.
Concrete example 2
AI in customer service
Suppose your customer service receives dozens of questions every day via email or chat – about delivery times, invoices, products, etc.
1. Smart chatbot or virtual assistant
AI can answer simple questions automatically, 24/7. For example:
“Where is my order?”
“Can I choose a different color?”
“How long is the warranty?”
This frees up your employees to handle more complex or sensitive questions.
2. Automatic email classification
AI can automatically sort incoming emails:
Complaints → to responsible department
Technical questions → to technical department
Orders → to sales
This saves time and shortens the response time for the customer.
3. Insight into customer satisfaction
AI can analyze the language used in messages to detect emotions (such as frustration or satisfaction). This helps you respond faster to unhappy customers.
In short:
AI supports your customer service with faster answers, better flow of questions and additional insights, without having to schedule additional staff.
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